Shipping policy
We ship from Rochester, NY, U.S.A. Successfully placed orders will receive an email confirmation with order details. If you do not receive this, please check your spam filter or contact us at: contact@irisaudiodesign.com for confirmation.
All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please ensure that you have entered the correct address. We are not responsible for non-delivery due to address errors.
U.S.A. Shipping
Shipping charges for your order will be calculated and displayed at checkout. Shipping charges and speeds will be based on your location and shipping service.
We offer shipping from these domestic carriers:
- DHL Express
- UPS
- USPS
Please note that we are not responsible for shipping carrier delays.
International Shipping
Shipping charges for your order will be calculated and displayed at checkout.
We offer shipping from these international carriers:
- DHL Express
- UPS
- USPS
Please note that we are not responsible for shipping carrier delays.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.
Checking Order Status
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven't received your order within 10 days of receiving your shipping confirmation email, please contact us at: contact@irisaudiodesign.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Our refund policy can be found at: irisaudiodesign.com/policies/refund-policy.